Returns & Refunds

At JSAC Clothing, we want you to be happy with your purchase. If something isn't quite right, we're here to help.

Returns

If you change your mind about your purchase, you have the legal right to cancel your order within 14 days of receiving your items, without giving a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the items to us.

Items should be returned in their original condition. You may handle and try on clothing as you would in a shop, but we ask that items are returned in a condition suitable for resale, with any original tags and packaging where reasonably possible.

How to request a return

To request a return, please contact us at:

clothing@jsac.co.uk

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return (optional)

We will then provide you with the relevant return instructions.

Please do not send items back without contacting us first.

Return postage

Unless an item is faulty, damaged or not as described, the cost of returning an item is the responsibility of the customer.

If an item is faulty, damaged or not as described, please contact us before returning it so we can arrange the appropriate solution.

Refunds

Once we receive your returned item, we will process your refund as soon as possible and within the timeframe required by UK consumer law.

Where you exercise your statutory right to cancel, your refund will include the cost of the standard delivery option you originally paid for. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery service.

Refunds will normally be made using the original payment method used for the purchase.

We may make a deduction from the refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning and its value has consequently been reduced.

Faulty or incorrect items

If your item arrives faulty, damaged or is not what you ordered, please contact us at clothing@jsac.co.uk as soon as possible.

We will work with you to resolve the issue in accordance with your statutory consumer rights.

Nothing in this policy affects your legal rights as a consumer.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or item, please return your original order and place a new order through the website.

Contact

For any questions regarding returns or refunds, please contact: